TIME SCHEDULE – TURNAROUND TIME:
The times listed below are WORKING DAYS.
Do not count weekends, holidays, or the day the cases are received in the Lab.
CROWNS & BRIDGES
Full Golden Crown 5 Working Days
4+ Units 7 Working Days
PEM Crown 5 Working Days
Zirconia Full Contour Crown 5 Working Days
Implant Crown w/ Stock Abutment 7 Working Days
Implant Crown w/ Custom Abutment 12 Working Days
Custom Tray 3 Working Days
Bite Block 3 Working Days
Teeth Set-Up Try In 3 Working Days
3rd Reset Teeth Set-Up Try In 3 Working Days ($30 Fee)
Finish Acrylic (Full or Partial) 3 Working Days
Finish Flexi/Valplast 4 Working Days
Cast Partial Framework (first step with Bite Block) 8 Working Days
To expedite a case, the Dental Office MUST:
Email us at firstname.lastname@example.org with the Patient’s Name, Dr.’s Name, and stating the agreement of the Rush Fee.
RUSH FEE: $50
*The Rush Fee is to shorten turnaround times for all steps of the case until it is completed.
**Rush Cases are NOT sent with faster shipping. All cases are sent via UPS Ground shipping. Ground shipping normally arrives the following morning (Monday-Friday) IF the Dental Office is located within 3 hours driving distance from Lowell, MA BUT can take up to 3 Business Days. If requested, we can provide faster shipping (Overnight/Saturday/Saturday Morning), paid for by the Dental Office with an emailed request.
***Rush Cases may not be possible during the holidays due to increased packages at UPS, please plan accordingly.
All remakes will be at no charge if received within 60 days of the invoice date, except under the following circumstances:
S&L Dental Lab is responsible for providing UPS Ground labels. Ground shipping can take up to 3 Business Days but normally arrives the following morning (Monday-Friday) IF the Dental Office is located within 3 hours driving distance from Lowell, MA. A Tracking Receipt is printed with the label and provided with the shipping label. Please ALWAYS keep the Tracking Receipt as it has the tracking number needed in order find a lost package. We DO NOT have access to this information once it is given to the Dental Office.
If the Dental Office needs a Next Day/Overnight/Saturday/Saturday Morning Shipping Label, it must be requested through email. In this case, please email us at email@example.com with the Patient’s Name, Dr.’s Name, and stating the agreement of the Shipping Charge.
Scheduling UPS Pick-Up’s: The Dental Office MUST call the lab (preferably) before 12pm in
order to have the pickup scheduled on the same day of the request. If requested after 12pm, the Pick-Up may need to be scheduled for the following business day due to UPS restrictions.
PACKING THE CASES:
Make sure that UPPER AND LOWER MODELS are enclosed with an accompanying Rx for each case. Please ensure the Rx is legible. The Rx must have Clear Instructions regarding the case, the Clinic’s Name, the Dr.’s Name and Signature, and the Patient’s Name. Make sure each case is INDIVIDUALLY bubble wrapped, as well as extra bubble wrap in the box to ensure the cases aren’t moving around in the box to avoid damage. Seal the box properly with packing tape. Adhere the Shipping Label and keep the Tracking Receipt.
S&L Dental Lab is not responsible for the UPS procedures, such as the delivery and integrity of the materials inside the box. If you have any issues, please open a complaint on https://www.ups.com/us/en/Home.page
Thank you for your cooperation.